WhatsApp — Usage Tips

Use your COCO AI employee in WhatsApp for customer-facing and international business scenarios.

Basic Usage

Direct Messages

Send any message to the bot's WhatsApp number. No special commands needed to start.

Group Chats

@mention the bot in group chats:

@YourBot can you translate this message to Spanish?

Setting Up WhatsApp

1. Go to COCO Dashboard → Channel Deployment → WhatsApp
2. Scan the QR code with your WhatsApp app
3. Wait for connection confirmation (green dot)
4. Start messaging

Note: The WhatsApp connection uses WhatsApp Web protocol. Keep the connection active by accessing COCO Dashboard periodically.

Best Use Cases

Customer Service Bot

Connect to a dedicated business number and use as a customer-facing support channel:

• Auto-reply to FAQs
• Triage requests and escalate to humans when needed
• Collect customer information

Team Broadcast & Summaries

In internal WhatsApp groups:

• @mention to get meeting summaries
• Translate messages between team members in different regions
• Get quick data lookups without switching apps

International Communication

WhatsApp is widely used in Southeast Asia, Latin America, Middle East, and Europe — ideal for:

• Multilingual customer support
• Cross-border sales follow-up
• International team coordination

Pro Tips

Voice notes: Send voice messages — the bot transcribes and responds to them.

Image & document analysis: Send photos, PDFs, or screenshots. The bot can read receipts, contracts, or any visual content.

Status checking: Message the bot "what's my account status?" to check subscription details without opening the dashboard.

Quick replies: For frequently-asked questions, set up quick-reply templates in COCO Dashboard → Bot Settings.

Limitations & Notes

• WhatsApp does not support message editing — if you make a mistake, send a follow-up message to clarify
• Group chats require @mention; DMs respond to everything
• Media files over 16MB cannot be processed
• Voice-to-text accuracy depends on audio quality and language

Troubleshooting

Bot went offline?

• WhatsApp connections occasionally drop — go to COCO Dashboard and reconnect (rescan QR if needed)
• This is a WhatsApp limitation; connections need periodic reauthorization

Not receiving responses?

• Check if the bot number has been blocked in WhatsApp
• Verify your COCO subscription is active

Slow response in groups?

• Large groups with high message volume may cause delays
• Consider using a dedicated group for bot interactions